Limited Warranty

Elk Mountain Tents has a unique warranty in which we like to call “Common Sense Warranty”. We absolutely warrant against defects of materials and workmanship. We do not set a length of time because we typically know if it our fault or yours if something happens to your tent or accessory.  Any product found defective will need to be verified before we can begin the process of helping it be repaired or replaced (at the discretion of Elk Mountain Tents) without charge when the product is returned. If we feel the situation warrants a return of the product so we can take care of the issue we will handle it on our side.  If we feel the issue can be resolved where you live locally we will do our best in assisting you to take care of this in a reasonable matter. Our warranty does not cover torn fabric, burn holes, the nuts tack welded to the angles or angle welds, mold/mildew, or merchandise damaged through misuse, accident, or transportation. If an item is lost due to the company delivering the product, it’s the purchasers responsibiltiy to take care of any of those issues. We are happy to help in anyway possible but the majority of the time we can’t do anything about it.  The manufacturer makes no other warranty either express nor implied and shall not be liable for consequential or incidental damages. This warranty applies only to new products sold at retail value and to the original purchaser. In the unlikely event that you develop a leak, we will send you a product that can be applied. Please take the time to set up your tent as soon as it arrives to make sure everything fits and is free of defect.

We understand that mother nature can be extreme and unpredictable. Tents and their accessories are not designed to handle snow loads as well as any type of wind which can and will cause a tent to fail. Unfortunately, tent failures due to snow and wind are not covered under warranty. However, please call, and will see about getting you replacement parts.

Although our tents are made of high quality material, your tent is not meant to be used as a permanent shelter, left up long-term (more than 2-4 weeks), or left unattended.  All of these situations will be considered misuse and will not be covered under our manufacture warranty.

All of the technical and legal jargon aside, we want you to be a happy customer fully satisfied with your tent. If you’ve got an issue, please don’t hesitate to contact us and give us a chance to make it better. We love hearing from you and try our best to incorporate the feedback we receive so our next batch of tents is even better. If there are any doubts that we do not take care of our customers look at all of our reviews or use any search engine to check on who has the best customer service around.  Our name pops up number one every time because we actually pick up the phone.

Returning a Canvas Tent

We believe you will love your new canvas tent. We have done our part to provide you as the customer with the best made product out on the market. We realize this is a substantial purchase for you and like the majority of our customers we believe you did your due diligence in your research to come to the conclusion we were the right fit for you. Unlike many box chain stores, our return policy is very limited and once the product is shipped and received we do not give refunds or take product back unless there is a defect in the product itself. If for some reason we do take a product back, there is an automatic 20% restocking fee applied and original shipping cost will be added back onto your product being sent back since we offer free shipping.

Shipping our Canvas Tents

Our canvas tents typically ship within 1 or 2 business days of orders and take 3-5 to arrive. We ship via FedEx and UPS Ground and will send you the tracking information. If you live outside of the lower 48, please contact us before ordering. We do not carry insurance on your product so once it leaves our facility, EMT will no longer assume responsibility.  If you shipment gets lost, you will need to call the carrier specifically and work out the details with them. If you would like to add shipping insurance to your order, please contact us before doing so. Please understand once it leaves our warehouse we can not get it back.  If for some reason it gets lost, there is not much we can do about it from our end. Dealing with the carriers is not an easy task for anyone but we will do our best to make it right.

Disclaimer

Elk Mountain Tents assumes no liability related to the use or misuse of merchandise offered on our website. Tents are not designed for snow loads and there are inherent risks with using a wood-burning stove.

The canvas is rated for about three years of exposure to UVs. We do not recommend setting your tent up for long durations, but if you do, a fly is highly recommended to protect your investment. If you use your tent for anything other than its designed purpose, your warranty is void. Normal use in a 12 month period is 2-4 weeks on average.

Although we try our best to get every order out on time and with the correct components, we are only human and mistakes happen.  As stated on your purchase order email and delivery confirmation email, you will need to set up your tent and inspect every item you purchased as soon as you receive them. If you are missing a part or you were accidently sent the wrong item, we need you to send them back to us immediately so we can take care of the problem.  If this step is not taken and you get to your hunting destination and something is not correct or you are missing a piece, that can ruin a long anticipated trip in a hurry.  If you use the product that was sent to you incorrectly and mistakenly, you will have to pay for that product before the correct product you order get’s shipped out, no exceptions. We are not WalMart and can not take just any product back as a return. Someday AI will take over our job(s) and no more mistakes will happen but until then, we can only do the best we can, especially during our busy season.