Limited Warranty

Elk Mountain Tents are warranted against defects of materials and workmanship only from 90 days of purchase. Any product found defective will need to be verified before we can begin the process of helping it be repaired or replaced (at the discretion of Elk Mountain Tents) without charge when the product is returned. This warranty does not cover torn fabric, burn holes, the nuts tack welded to the angles or angle welds, mold/mildew, or merchandise damaged through misuse, accident, or transportation.  The manufacturer makes no other warranty either express nor implied and shall not be liable for consequential or incidental damages. This warranty applies only to new products sold at retail value and to the original purchaser. In the unlikely event that you develop a leak, we will send you a product that can be applied. Please take the time to set up your tent as soon as it arrives to make sure everything fits and is free of defect.

We understand that mother nature can be extreme and unpredictable. Tents and their accessories are not designed to handle snow loads as well as any type of wind which can and will cause a tent to fail. Unfortunately, tent failures due to snow and wind are not covered under warranty. However, please call, and will see about getting you replacement parts.

Although our tents are made of high quality material, your tent is not meant to be used as a permanent shelter, left up long-term (more than 2-4 weeks), or left unattended.  All of these situations will be considered misuse and will not be covered under our manufacture warranty.

All of the technical and legal jargon aside, we want you to be a happy customer fully satisfied with your tent. If you’ve got an issue, please don’t hesitate to contact us and give us a chance to make it better. We love hearing from you and try our best to incorporate the feedback we receive so our next batch of tents is even better.

Returning a Canvas Tent

We believe you will love your new canvas tent. We have done our part to provide you as the customer with the best made product out on the market. We realize this is a substantial purchase for you and like the majority of our customers we believe you did your due diligence in your research to come to the conclusion we were the right fit for you. Unlike many box chain stores, our return policy is very limited and once the product is shipped and received we do not give refunds or take product back unless there is a defect in the product itself.

Shipping our Canvas Tents

Our canvas tents typically ship within 1 or 2 business days of orders and take 3-5 to arrive. We ship via FedEx and UPS Ground and will send you the tracking information. If you live outside of the lower 48, please contact us before ordering. We do not carry insurance on your product so once it leaves our facility, EMT will no longer assume responsibility.  If you shipment gets lost, you will need to call the carrier specifically and work out the details with them. If you would like to add shipping insurance to your order, please contact us before doing so.

Disclaimer

Elk Mountain Tents assumes no liability related to the use or misuse of merchandise offered on our website. Tents are not designed for snow loads and there are inherent risks with using a wood-burning stove.

The canvas is rated for about three years of exposure to UVs. We do not recommend setting your tent up for long durations, but if you do, a fly is highly recommended to protect your investment. If you use your tent for anything other than its designed purpose, your warranty is void. Normal use in a 12 month period is 2-4 weeks on average.

Although we try our best to get every order out on time and with the correct components, we are only human and mistakes happen.  As stated on your purchase order email and delivery confirmation email, you will need to set up your tent and inspect every item you purchased as soon as you receive them. If you are missing a part or you were accidently sent the wrong item, we need you to send them back to us immediately so we can take care of the problem.  If this step is not taken and you get to your hunting destination and something is not correct or you are missing a piece, that can ruin a long anticipated trip in a hurry.  If you use the product that was sent to you incorrectly and mistakenly, you will have to pay for that product before the correct product you order get’s shipped out, no exceptions. We are not WalMart and can not take just any product back as a return. Someday AI will take over our job(s) and no more mistakes will happen but until then, we can only do the best we can, especially during our busy season.