Customer Service
Limited Warranty
Elk Mountain Tents are warranted against defects of materials and workmanship for one year. Any product found defective will be repaired or replaced (at the discretion of Elk Mountain Tents) without charge when the product is returned. This warranty does not cover torn fabric, burn holes, the nuts tack welded to the angles, mold/mildew, or merchandise damaged through misuse, accident, or transportation. The manufacturer makes no other warranty either express or implied and shall not be liable for consequential or incidental damages. This warranty applies only to new products sold at retail value and to the original purchaser. If in the unlucky event you develop a leak we will send a product that can be applied.
We understand that mother nature can be extreme and unpredictable. Tents are not designed to handle snow loads and high winds can cause a tent to fail. Unfortunately, tent failures due to snow and high winds are not covered under warranty. However, please call, and will see about getting you replacement parts at a discounted rate.
Although our tents are made of high quality material, your tent is not meant to be used as a permanent shelter, left up long term, or left unattended. All of these situations will be considered misuse and will not be covered under our manufacture warranty.
All of the technical and legal jargon aside, we want you to be a happy customer fully satisfied with your tent. If you’ve got an issue, please don’t hesitate to contact us and give us a chance to make it better. We love hearing from you and try our best to incorporate the feedback we receive so our next batch of tents is even better.
Returning a Canvas Tent
We believe you will love your new canvas tent. However, if after assembling the tent, you aren’t completely satisfied with it, you may return the product(s) within 30 days of receipt. Tents must be returned in like-new, unused condition in the original packaging with all parts. Assembling the tent for inspection does not render the tent “used.” A restocking charge may apply for products that have been removed from the box and assembled for inspection. Please contact us before shipping any product back. Shipping costs will not be refunded. In the event that we have made a mistake with your order, please contact us within 30 days so we can make arrangements for correction. We ship FedEx Ground. Customer can pay for expedited shipping.
Shipping our Canvas Tents
Our canvas tents typically ship within 1 or 2 business days of orders and take 3-5 to arrive. We ship by FedEx Ground and will send you the tracking information. If you live outside of the lower 48, please contact us before ordering.
Disclaimer
Elk Mountain Tents assumes no liability related to the use or misuse of merchandise offered on our website. Tents are not designed for snow loads and there are inherent risks with using a wood-burning stove.
The canvas is rated for about three years of exposure to UV’s. We do not recommend setting your tent up for long durations, but if you do, a fly is highly recommended to protect your investment.
Still Have Questions?
Feel free to contact us at any time! We do our best to respond as fast as possible, usually within the day.
